Last Updated: November 2025

Privacy Policy

DraVita ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

Fill out contact forms or inquiry requests
Subscribe to newsletters or updates
Communicate with us via email or phone
Create an account or place orders

This may include: name, email address, phone number, mailing address, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and device identifiers
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Operating system and device information

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.

2. How We Use Your Information

We use the collected information for the following purposes:

To respond to your inquiries and provide customer support
To process and fulfill orders for products
To send educational content and newsletters (with your consent)
To improve our website functionality and user experience
To analyze usage patterns and optimize our services
To comply with legal obligations and prevent fraud
To send administrative information about services or policy changes

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on:

Consent: When you provide explicit consent for specific purposes
Contract: To fulfill our contractual obligations when you purchase products
Legitimate Interests: To improve our services and ensure website security
Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

4.1 Service Providers

Third-party service providers who assist with website hosting, email delivery, payment processing, analytics, and customer service. These providers are contractually obligated to protect your information.

4.2 Legal Requirements

When required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Criteria for determining retention periods include:

The nature and sensitivity of the information
Legal and regulatory requirements
Business and operational needs
Your ongoing relationship with us

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing in certain circumstances
Portability: Request a copy of your information in a portable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at [email protected].

7.1 Marketing Communications

You may opt out of marketing emails by clicking the unsubscribe link in any promotional email or by contacting us directly.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the Czech Republic and other countries where we or our service providers operate. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DraVita
Denisova 17
779 00 Olomouc
Czech Republic
Email: [email protected]
Phone: +420 5 793 21 48

13. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.